I know definitely there could be some persons who struggle to communicate properly or few who doesn't bother about how they communicate. Especially in a IT career as you become more experienced, soft skills become one of the obvious thing equal to the technical knowledge. Of those, communication becomes more important. I have mentioned few tips that would help to improve communication gradually. This is something I'm practising for my own improvement. Thanks to Alan Ackmann for his course on pluralsight.
Communicating with Non-Experts
In our profession, we might often communicate with non technical experts like reporting manager, directors or sometimes with support / sales persons. Communicating with non experts are really challenging than that of communicating with experts.
Generally there are three things in communication.
- Speaker
- Purpose
- Listener
Let's say the purpose is on some professional context. And when communication happens between an expert and novice, then professonal expert will have more knowledge and dominate the conversation which will actually imbalances the communication between them because novice person will not raise a question against the expert.
But when it happens between expert and non-expert (from non technical background), both have to balance each other on what each other knows. Here expertise should not show off his knowledge because other will not either understand or appreciate the expertise.
Here are a few tips for communicating with non-experts. Keep in mind that everyone is expert at something and so we are not expert in all fields and als people process expertise at different speed.
- Limits Jargons and be careful about acronym
- Think of communication as an act of empathy.
- Pace yourself according to the listeners need.
...to be continued
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